NET-A-PORTER.COM Reviews

Found them fantastic would deff recommend
Got my order on time. Packaged perfect
Item didn’t suit and the
Return was simple and so easy to follow instruction on app
Followed my return in app by stages money returned to my account within day 100% recommend
Thank you

I have been trying to return an item
since 31th August 2022 through their Premier service. I have called
every day and emailed.

I have been waiting to get in contact with them over 50 minutes on the phone today. This is really a joke, and I cannot believe what type of business they are conducting.

Is beyond disrespectful what they have done with me. I have wasted over 15 hours calling them this whole month . And over 7 times waiting at home for their driver to collect , they have lied to me over 7 times that the collection has been booked.

It’s just unbelievable what a joke of a business Net-a-porter is. I am Disgusted ! Tons of emails sent, and no reply.

No refund after 4 weeks.

This used to be a good company.
They wont provide a refund even after 4 weeks of receiving the item back. Generic email after generic email.

If you haven't made an order yet, please don't. Read the comments and see for yourself.

I purchase a lot with Net-a-Porter and I must say my latest experience has been awful. I’ve been trying to return a purchase for a month with their premier team and despite the constant time slots given for a month (a month!) they have yet to come and collect the items! I call every day and spend about an hour between waiting time and having to explain the situation again and ti this day they still haven’t come. What a joke!

I thought this was a good brand. However my experience last night (speaking to someone who struggles with English) and then today via email, has taught me otherwise. I ordered a pair of trainers using the size guide on their mobile site and have subsequently been patronised by staff who have not listened to me, so it will happen to other customers.
I won’t be rushing back.

Not honest - worse customer service. My 15% code didn't work, I chatted with a customer service as I was placing the order, who said that as soon as I place the order, I will be refunded. 4 weeks later, 5 emails, 3 phone calls and 4 online chats, I have yet to see the refund. Someone said they refunded the money - they didn't. Now they're saying the items were not legible. TAKE SCREENSHOTS OF YOUR CHATS. They are liars. I would never buy from them again.

After reading the rest of the reviews I can't say I am surprised now at my experience. Ordered premier delivery, didn't arrive, called up twice and I was informed it would be sent today day, still not arrived and I am going on holiday tonight. Don't even attempt to reach premier by phone, chat is always off now too. They are beyond incompetent as a company and have lost their way. They need a new GM/MD & head of warehouse & customer service. I'll be taking my custom to farfetch or selfridges.

I returned an order in July, one item was not refunded. I passed it to Amex who helpfully stepped in. I quickly received an email from Net a Porter to say that the refund would be made but I would need to close the dispute to enable payment. I did that and it was closed on 9th August … still no refund and just generic emails. Appalling service, not at all like they used to be

I really wanted a demure swimsuit and the only ones I liked were super expensive. But it was holiday time so I just went for it. £200 and only a handful of wears - I did not wear it in chlorine and always rinsed out hand wash afterward. The lining of the inside started fraying! So much so that bits of fabric unravelled so you could see it whilst I wore it. £200 swimsuit and they couldn’t overlock or seal the fabric edges?!? I explained all this and the response was that I was responsible for “improper use”. My years old high street swimsuits DO NOT have this issue. Astounding that I think paid that much and this is the response I get. My later replies have not been responded to.
12/09/22 I look forward to you ACTUALLY contacting me and not writing this to save face, net-a-porter
13/09/22 no email from net-a-porter
16/09/22 NO EMAIL WAS EVER SENT classic PR scandal from a heartless company that publicly says they will contact you but never do.

ABSOLUTELY TERRIBLE COMPANY

I returned two items that arrived in their warehouse 4 weeks ago and I still haven't received a refund despite chasing their customer care team on 5 separate occasions, and no one able to give me an answer.

I have had a second order arrive and the box arrived empty!!!!! Without a product in. I can't believe it and no one has been able to help.

They are holding onto my money and not doing anything to give it back.

I will NEVER use them again.